Shipping policy

Last Updated: 14/02/2026

At Ground & Grown, we believe that every part of your ritual should be seamless—from the moment you place your order to the first sip of your morning coffee. Our shipping process is designed to ensure your blends arrive fresh and on time.

1. Order Processing Times

  • All orders are processed within 1-2 business days (excluding weekends and holidays).

  • You will receive a notification email once your order has been dispatched from our roastery.

  • During peak seasons or sales, processing may take up to 3 business days, but we always strive to get your ritual started as quickly as possible.

2. Domestic Shipping (United Kingdom)

We ship across the UK using reliable carriers to ensure the safety of your order.

  • Standard Shipping: 3–5 business days.

  • Express Shipping: 1–2 business days.

  • Free Shipping: We offer free standard shipping on orders over £150.

3. International Shipping

We are proud to share our ritual with coffee lovers worldwide.

  • Shipping costs and estimated delivery times for international orders will be calculated at checkout.

  • Please Note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Ground & Grown is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

 

5. Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If your address is a P.O. Box, please ensure your contact number is correct so we can reach out if there are any delivery issues.

6. Damaged or Lost Packages

Everything we make is guided by purpose and care. If your order arrives damaged, please email us at groundandgrown@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

7. Contact Us

If you have any further questions, please don't hesitate to contact us:

  • Email: groundandgrown@gmail.com

  • Phone: +447564032235

  • Address: 4 Skylark Road, Bourton on the Water, Gloucestershire, GL54 2RU, United Kingdom.